Responsible Service
Black Rhino Group is committed to providing the highest level of responsible service and customer care. We have established a set of procedures to ensure that our staff deliver service responsibly in a safe social environment while minimising any risk of potential harm.
We are dedicated to servicing our locals and their communities and as such, have made a commitment to ensure the safety of our employees, patrons, contractors and communities.
Responsible Service of Alcohol
Black Rhino Group maintains that the responsible service of alcohol is a shared accountability amongst both venue and patron.
We are committed to serving our patrons in professional and responsible manner, complying with all applicable regulations as adhering to all endorsed Codes of Practice.
We acknowledge the that alcohol abuse and alcohol consumption by minors are significant issues with serious ramifications. Our staff are trained in Responsible Service of Alcohol and actively promote responsible alcohol consumption amongst our patronage.
We require current valid photographic proof of age identification be provided by young adults prior to sale of alcohol at all of our venues.
Responsible Service of Gambling
Black Rhino Group is committed to providing responsible gambling in all of our venues. We aim to ensure that all our venues provide our customers with a safe and supportive environment, where our patrons can make informed choices about gambling and receive timely assistance and information from our trained staff. We acknowledge that problem gambling is a serious social issue and that a small proportion of patrons can be harmed by gambling activities.
For our part, we are committed to training our staff in responsible gambling practices to encourage customers to engage with their gambling as a social and recreational activity in a supportive environment.
Self Exclusion
A SELF-EXCLUSION IS WHERE A PATRON CAN REQUEST TO BE BANNED FROM SPECIFIC GAMBLING PROVIDERS, PRODUCTS OR SERVICES.
A self-exclusion is where a patron can request to be banned from specific gambling providers, products or services.
Self-exclusion can be an important step in addressing a patron’s gambling harm. Gambling providers are required to assist any person requesting a self-exclusion. A nominated person at the gambling provider’s venue (usually referred to as a customer liaison officer) should discuss the self-exclusion process with the patron.
The patron can also choose to be banned from part of a venue – this may include the gaming machine area, Keno area, TAB area, or a combination of these areas. While excluded from the selected areas, the patron may still enter other areas of the venue, such as the bistro or dining areas, for the duration of their exclusion.
Responsible Gambling
Don’t chase your losses. Walk away. Gamble responsibly.
GAMBLE RESPONSIBLY – 1800 858 858
